CRACTT is the internal communication tool for teams that are tired of guessing who owns what. Inside your own private instance, anyone asks a work question and gets the accountable team, who to contact first, the reply window, the next steps and the escalation path — on any shift, in any time zone.
Structure only — no customer records, no employee files, and never used to train any model.
Sales, service, marketing, HR, finance, legal, operations, IT and executives — each question lands with the team accountable for it.
Answers come with a realistic response time and the escalation path if it stalls, so nothing sits in a group chat for two days.
Coverage hours are part of your setup, so an overnight question routes to whoever is actually on, with the handoff written down.
Interns, contractors, part-time and full-time staff each see the path that applies to them and the level above them.
Most internal communication tools move messages faster — more channels, more threads, more notifications. They don't answer the question that actually slows a business down: who handles this, and what happens next?
CRACTT works differently. You map your company's structure once — departments, levels, coverage hours and internal contact points — and every work question comes back with the accountable team, the right person to contact first, a realistic reply window and the escalation path if it stalls. It's the layer of clarity that sits underneath whatever chat and email tools you already use.
Each company gets its own private instance. Structure only — no customer records, no personal data, and nothing you enter is used to train any AI.
Create your instance
Name your business and take the guided walkthrough.
Map your structure
Departments, worker levels and the hours you cover. Nothing sensitive.
Invite your people
Anyone can ask; everyone sees the same path.
Refine as you go
Watch the recurring questions and tighten the handoffs.
CRACTT is licensed per company instance and scales with the number of people using it. Your plan and rate are shown once your instance exists. Every account starts with a free 7-day trial, with no card required to begin, and you choose your tier before it ends.
Want to see the idea first? Map who owns what with our RACI matrix builder or build a who's who directory for your team or map your escalation paths.